What To Expect

Your first visit with a custom jewellery designer can feel a little overwhelming if you don't know what to expect.  We've summarised what to expect below:

  • Design appointments at Stephen Dibb Jewellery are friendly, informative & low-pressure.
  • It is an interesting & enjoyable experience where there is a meeting of minds.
  • You can phone, text or email to make an appointment at one of our 3 locations that is most convenient for you.
  • Appointments usually take between 45 minutes to an hour.
  • You should bring along any gems, images and old jewellery you would like to recycle.
  • Your appointment will be with one of our experienced jewellers who will guide you through the design process with simple questions so that the design will suit your personal style, existing jewellery, lifestyle as well as finger size & shape.
  • After carefully listening to your ideas and answers, your designer will sketch some design options for you.
  • We will then source the best gems available for you from our extensive contacts for you to view.
  • There is no obligation; we just want you to fall-in-love with the gem that will become yours and your family's for generations.
  • When we have found the perfect gem for you, your designer will complete detailed design drawings based on the gem you have chosen as well as many other technical factors.
  • You will fully understand what it will look like because of these detailed drawings, notes and explanations.
  • When you fully understand all your options and when you are ready you give us the “go ahead” then you can relax because we sincerely want you to love what we make you. Our business relies on referrals from happy customers.
  • Your 100% Satisfaction Guarantee is in writing and means that if you are not completely delighted you simply return it to us within 30 days of the purchase and we will then work towards a solution or give you a full refund.

You may also be interested in:

Custom made jewellery

Jewellery Repair & Restoration

Jewellery Remodelling & Recycling

Our Guarantees


Engagement Rings

engagement rings

Ladies' Wedding

wedding rings

Men's Wedding

mens wedding

Earrings & Pendants

earrings and pendants

Holland Park Store

988 Logan Rd
Holland Park, QLD 4121
(07) 3847 9933
MOB: 0457 906 887

Brisbane City Store

Gallery Level, Brisbane Arcade
160 Queen St, Brisbane QLD 4000
PH: 0426 856 956
PH: 0426 856 956

Cleveland Store

Shop 1, 48 Bloomfield St
Cleveland, QLD 4163
(07) 3821 6900
MOB: 0477 089 613

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Ask Steve a Question
Please send me your questions and I will email you back as soon as I can. If you're question is urgent, please call me on 0457 906 887.

Ask Steve a Question